At 1000650007 ONTARIO LTD., we strive to provide fast and reliable delivery services. Please read the following policy to understand how we process, ship, and deliver your orders.
1. Order Processing Time
Orders are processed within 1 to 2 business days (Monday to Saturday). Orders placed after business hours or during holidays will be processed the next business day.
2. Shipping & Transit Times
| Region | Shipping Time |
|---|---|
| United States & Canada | 5 to 7 business days |
| International (Other Countries) | 10 to 15 business days |
3. Shipping Charges
| Region | Orders under $50 | Orders over $50 |
|---|---|---|
| United States & Canada | $10 | Free |
| International (Other Countries) | $15 | Free |
4. Order Cancellation & Modifications
Orders can be cancelled or modified within 6 hours after placement. For address changes, cancellations, or product modifications, please contact us immediately.
Email: support@lhanel.fit
Phone: +1 298 378 8384
After 6 hours, your order may already be processed and shipped, limiting our ability to make changes.
5. Customs Duties & Taxes
Customs duties and import taxes are not included in our prices. You are responsible for any applicable duties or taxes imposed by your country.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, notify us within 24 to 48 hours of delivery. Photo or video evidence is required to process claims for damaged or incorrect products.
Refer to our Return & Refund Policy for more details.
7. Tracking Information
You will receive an email with tracking information once your order has been shipped. If you don’t receive tracking details within 2 business days after placing your order, please contact us.
Contact & Business Information
1000650007 ONTARIO LTD.
Address: 15 Allstate Parkway #600, Markham, ON L3R 5B4, Canada
Phone: +1 298 378 8384
Email: support@lhanel.fit
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
