Thank you for shopping at Lhanel.fit. We value your satisfaction and aim to make your shopping experience smooth and reliable. Please read our return and refund policy carefully to understand your rights and our procedures.

Return Policy

We accept returns for both defective and non-defective products. To be eligible for a return:

  • Items must be in new condition, unused, and in the original packaging.

  • Returns must be initiated within 30 days of the delivery date.

Exchange Policy

We offer exchanges for products that are new and unused. Exchanges must also be requested within 30 days of receiving the item. If you received a defective item or need a different size or style, our support team is here to help.

How to Return

Returns are handled by mail only. A prepaid return shipping label is included in your package.

Steps:

  1. Repackage the item securely in its original packaging.

  2. Attach the return label provided in your order.

  3. Drop it off at your nearest post office or courier location.

Fees and Restocking

  • Return Shipping Label: Free of charge (included in your package)

  • Restocking Fee: A 10% restocking fee will be deducted from your refund amount for all non-defective product returns.

Refund Process

Once your returned item is received and inspected:

  • Your refund will be processed within 7 business days.

  • Refunds will be issued to your original method of payment.

  • You will receive an email notification once your refund is completed.

Return Address

Please send returns to:

ONTARIO LTD
15 Allstate Parkway, #600
Markham, ON L3R 5B4,
Canada.

Company Information

Company Name: ONTARIO LTD
Company Registration Number: 1000650007

Address: 15 Allstate Parkway, #600 Markham, ON L3R 5B4, Canada

Email: support@lhanel.fit
Phone: +1 289 378 8384
Customer Service Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Timezone: (GMT-05:00) Eastern Standard Time (Toronto)