At 1000650007 ONTARIO LTD., we are committed to providing top-quality fitness products. If you are not completely satisfied with your purchase, we are here to assist you.

1. Return Window

Our return window is 30 days from the date of purchase. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Exchanges

We offer exchanges under the following conditions:

  • Incorrect or Missing Items: If you receive an incorrect or missing item, you are eligible for an exchange at no extra cost. Report the issue within 24 to 48 hours of delivery with photo or video evidence.
  • Other Exchanges: For other exchanges, the customer is responsible for return shipping costs.

3. Return Shipping Costs

  • Customer Responsibility: For standard returns or exchanges (excluding incorrect or damaged products), the customer must cover the return shipping cost. This amount will be deducted from the original purchase price.
  • Company Responsibility: If the product is damaged during transit or if the wrong item is sent, we will cover return shipping. Issues must be reported within 24 to 48 hours with photo or video evidence.

4. Restocking Fee

A 10% restocking fee applies to all returns, except for those involving damaged or incorrect products.

5. Refund Process

Refunds will be processed once the returned item is received and inspected. After approval, refunds will be credited to your original payment method within 7 to 10 business days. If the return is not approved, the item can be sent back to you at your expense.

6. Reporting and Documentation

For issues involving damaged, missing, or incorrect products, please contact us within 24 to 48 hours of delivery:

Email: support@lhanel.fit
Phone: +1 298 378 8384
Address: 15 Allstate Parkway #600, Markham, ON L3R 5B4, Canada

7. Non-Returnable Items

The following items are non-returnable:

  • Customizable or Specialized Products – Items customized or personalized cannot be returned or refunded.
  • Gift Cards
  • Sale or Clearance Items

8. How to Initiate a Return

  1. Damaged or Incorrect Items: Contact us within 24 to 48 hours of receiving the product with photo or video evidence.
  2. All Other Returns: Fill out the return request form available on our website. We will review your request and notify you of the approval.
  3. Shipping: Upon approval, send the product to the return shipping address provided by our team.
  4. Refund: Once the item is received and inspected, refunds will be issued within 7 to 10 business days to your original payment account.

9. Contact Information

Company Name: 1000650007 ONTARIO LTD.
Address: 15 Allstate Parkway #600, Markham, ON L3R 5B4, Canada
Phone: +1 298 378 8384
Email: support@lhanel.fit
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM