Your privacy is important to us at 1000650007 ONTARIO LTD.. This privacy policy explains how we collect, use, and protect your personal information when you use our e-commerce store.

1. Information We Collect

To process your order and provide a smooth shopping experience, we collect the following types of data:

Personal Information

  • First Name & Last Name
  • Billing and Shipping Address
  • Email Address
  • Phone Number
  • Payment Details (processed securely through WooPayments)

Automatically Collected Information

  • IP Address
  • Location Data
  • Browser and Device Information
  • Site Usage (via WooCommerce Analytics, Microsoft Clarity, Google Analytics)

Marketing Data

We collect data through advertising platforms such as:

  • Meta Ads
  • Google Ads
  • TikTok Ads

2. How We Use Customer Data

We use your personal information to:

  • Process and deliver orders
  • Facilitate payments
  • Provide customer support
  • Enhance user experience on our site
  • Send promotional emails and re-market through ads
  • Analyze website traffic and behavior
  • Ensure compliance with legal obligations

3. How We Share Customer Data

Your data is shared only with trusted third parties to complete services, such as:

  • WooPayments – for secure payment processing
  • Google Analytics – for site traffic analysis
  • Microsoft Clarity – for user behavior tracking
  • Advertising platforms for remarketing (Meta, Google, TikTok)

We do not sell or rent your personal data to any third parties.

4. Customer Rights

You have the following rights regarding your personal data:

  • Access and Correction: You can request access to your personal data and correct inaccuracies.
  • Data Deletion: You can request to delete your account or order history by contacting us.
  • Marketing Preferences: You can opt out of receiving marketing emails at any time.

5. Data Retention

We retain your personal data until:

  • Your account is deleted
  • You request data removal

Order-related information may be retained for tax and legal purposes.

6. Security Measures

We use industry-standard security measures to protect your personal information, including:

  • Encryption for data transfer and storage
  • Secure payment processing through WooPayments
  • Limited access to sensitive data by authorized personnel only

7. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance user experience and analyze traffic, including:

  • WooCommerce Analytics
  • Google Analytics
  • Microsoft Clarity

Customers can manage cookie preferences through their browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

9. Children’s Privacy

We do not knowingly collect data from children under 13. If such data is detected, it will be promptly deleted.

10. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated to customers.

11. Contact Information

If you have questions about our privacy policy or need assistance with your data, please contact us:

Email: support@lhanel.fit
Phone: +1 298 378 8384
Address: 15 Allstate Parkway #600, Markham, ON L3R 5B4, Canada
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM