Payment & Billing Policy

1. Accepted Payment Methods

We accept the following payment methods securely through WooCommerce WooPayments:

• Major debit and credit cards: Visa, MasterCard, American Express, Discover, Diner’s Club, JCB, and UnionPay
• Digital wallets: Apple Pay and Google Pay
• Buy Now, Pay Later option through Affirm (available only for selected customers and regions; eligibility is determined at checkout)

All payments are processed in United States Dollars (USD).

If you pay using a non-USD currency card, your card provider may charge a foreign exchange or currency conversion fee based on their rate and policy.

2. Payment Authorization and Timing

All payments are charged immediately at the time of order placement. Once your payment is successfully processed, you will receive an order confirmation email and your order will enter our processing phase (1–3 business days) before shipment.

3. Taxes and Customs Fees

• All listed prices include applicable sales taxes (U.S.) and GST/HST (Canada).
• Customs or import duties, if applicable (especially for orders shipped from our international warehouses), are not included in the product price and are the responsibility of the customer.
• Customers are encouraged to check local import regulations and potential duties before placing an order.

4. Order Verification & Fraud Prevention

To protect against fraud and unauthorized transactions, all orders are subject to address and identity verification.

• If billing or shipping details cannot be verified or suspicious activity is detected, your order may be temporarily held or canceled pending further verification.
• We reserve the right to request additional information to confirm your order before processing or shipment.

5. Order Cancellation Policy

We offer a 6-hour cancellation window after an order is placed. If you entered an incorrect address, billing information, or order details, please contact us immediately at
support@lhanel.fit.

After the 6-hour window, orders cannot be edited, updated, or canceled as they move into the processing stage.

6. Billing Information Accuracy

Customers agree to provide current, complete, and accurate billing and contact information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you as needed.

7. Buy Now, Pay Later (Affirm)

We offer Buy Now, Pay Later payment options via Affirm, available only for eligible customers and regions. Approval, installment terms, and interest rates are determined directly by Affirm and subject to their terms and conditions. For more details, please visit
Affirm’s official website.

8. Refunds and Returns

We provide a 30-day return and refund policy for unused and undamaged items. If you receive a damaged or incorrect product, please report it within 24–48 hours of delivery with supporting evidence.

For complete details, please review our Return and Refund Policy.

9. Billing Descriptor

Payments on your card or bank statement will appear as “LHANEL FIT”.

10. Compliance and Governing Law

Our company is registered and operates under Canadian business law, and this policy is governed by the laws of Ontario, Canada.

11. Policy Updates

We may update this Payment & Billing Policy from time to time to reflect changes in our practices or payment partners. All updates will be posted on this page with a revised “Last Updated” date. Significant changes may be communicated via email or on-site notification.

By placing an order on our website, you agree to and accept this Payment & Billing Policy.